I got another letter from Eon.
The send emails and letters informing me I need to switch to a 'Smart Meter.' The last letter offered it slightly differently by telling me they must replace the meter as it is getting 'old.' Well yes, it has been there for almost 30 years so I would suggest this meter is old.
The problem is meter they wish to install will not work. This requires a signal, via the phone it seems, but there is no signal in the basement. On top of this even if there was a signal it would not reach up to the 1st floor. So it is a non starter.
Now their man told them this when he came to inspect it some time back, but they do not listen.
So, I keep getting such helpful information that is of no earthly use.
Should I be surprised?
All big companies have a major flaw, they are operated by people and computers.
Neither work well.
The people do not insert information.
The computer carries on as told but does not understand what it has not been told.
Wrong information is inserted.
The computer carries on as told.
No information is inserted by human.
Computer just makes it up as it feels like it.
Or is that the human element?
Privatisation has ended the mass of troubles we used to have with the old 'Electricity Board. I am so happy it has all worked out so well for us today.
Except of course energy prices are coming down at high speed, but prices are not lowering at all.
Bosses bonus's will be good this year.
2 comments:
We told the telephone engineers that the line had been disconnected at the box up the road.....when ringing their helpline to ask why we still had no telephone we were huffily told that the whole line would have to be replaced. The line is fine....it just needs to be reconnected at the box - but what do we know...we are not telephone engineers.
Fly, Ah helplines, sometimes they help.
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